Many of Britain’s roads are in poor condition, and the ‘Pothole Crisis’ poses serious safety risks for road users, especially cyclists. It's estimated that around 20% of cycling injuries are due to poorly maintained roads.
Cyclists can take action by reporting road defects, playing a vital role in improving road safety and preventing accidents.
Identifying the road defect
Whether it's a pothole, debris, cracked asphalt, or a road edge failure, take photos from multiple angles and note the exact location.
Reporting the road defect
Reporting the defect depends on which authority is responsible for maintaining the road. Typically, you’ll need to provide the road name or postcode, though some sites allow you to mark the defect on an online map.
Identify the responsible authority and report the defect
The authority in charge of road maintenance, and the process for reporting defects, will vary depending on the type and location of the road:
| Location |
Road type |
Responsible authority |
How to report |
| England (excluding London) |
Local |
Relevant local authority |
Select the relevant local authority website here and follow the link to the local authority website |
| |
Motorways and major A Roads |
Highways England (formerly Highways Agency) |
File an online report here. |
| London |
All roads |
Transport for London |
Via TFL’s Streetcare service. |
| Wales |
Local |
Relevant local authority |
Select the relevant local authority website here and follow the link to the local authority website |
| |
Motorway or A Road |
Traffic Wales |
File an online report here. |
| Scotland |
Local |
Local Council |
Select the relevant local council website here. |
| |
Motorway or A Road |
Transport Scotland |
Contact ‘Traffic Scotland’ on 0800 028 1414 or email info@trafficscotland.org |
| Northern Ireland |
All roads |
The Department for Infrastructure (DfI) |
File an online report here. |
FixMyStreet
FixMyStreet is an independent service provided by the charity mySociety, making it easier to report road and street issues in the UK. You can submit an online report, and FixMyStreet will forward it to the relevant authority.
We recommend filing both your own report directly and using the FixMyStreet service for a two-pronged attack.
Follow up
After reporting the road defect, keep track of your submission. Many reporting systems provide reference numbers, which are useful for future follow-up. Authorities aim to address defects within set timeframes, but following up can help ensure the issue is resolved.
How we can help
Authorities are legally required to maintain roads in a safe condition. If a road defect damages your bike or causes you injury, you may be entitled to claim no win, no fee compensation.
Our panel of solicitors regularly represents cyclists involved in accident claims, from minor injuries to severe cases such as limb loss and brain trauma. With extensive experience in cases involving road defects, we understand the dangers that poorly maintained roads pose to cyclists.
We actively campaign for safer roads and support clients throughout their recovery journey. This includes securing the best rehabilitation and financial compensation package for claimants, with interim payments arranged wherever possible to ensure you’re fully supported every step of the way.
An experienced personal injury solicitor can assess your case and guide you on the best course of action. Call us now to speak to a solicitor without obligation.
Written by Chris Salmon on 17th August 2023